Voice Agent for SMBs (Pilates studios)
Production voice agent on real phone numbers for two pilates studios — Vapi + Vonage + OpenAI. Schedules, reschedules, takes intake, escalates to human.
Built end-to-end on AWS with Pulumi-managed serverless infra. Custom dialog flow, integration with the studios' booking systems, voicemail-grade reliability. Detailed write-up across multiple LinkedIn posts (see blog).
Stack
Python, OpenAI, Vapi, Vonage, AWS Lambda, RDS, Pulumi